Refund Policy
Payment and Refunds
Payment and Refunds
We require full payment in advance for all services provided by our immigration services website (“Website”). Fees are determined on a case-by-case basis and may vary depending on the complexity of the case.
We understand that there may be situations where clients may request a refund. Refunds are only available in limited circumstances, as determined by us. Refunds are not available if the client decides to withdraw their case or if the client provides inaccurate or incomplete information.
Eligibility for Refunds
Clients may be eligible for a refund if one or more of the following conditions are met:
If we are unable to provide the agreed-upon services due to circumstances beyond our control, we will provide a refund.
If we make an error in processing the client’s case that results in the client being denied a visa, we will provide a refund.
If the client has paid for a service but has not received any work or communication from us within 14 days of payment, we will provide a refund.
If the client has paid for a service but decides to cancel the service before we have commenced work on the case, we will provide a refund.
Refund Requests
All refund requests must be submitted in writing to our customer support team at [insert contact information].
Refund requests must include the reason for the refund request and any supporting documentation. We will review the refund request and determine if the client is eligible for a refund based on the eligibility criteria outlined in this refund policy.
Refund Process
If we determine that the client is eligible for a refund, we will process the refund within 14 days of the refund request. Refunds will be issued to the same payment method used by the client for the original payment.
Changes to Refund Policy
We reserve the right to update this refund policy at any time without notice. The most current version of this refund policy will be posted on our Website. It is the responsibility of clients to review this refund policy periodically to ensure they are aware of any changes.
If you have any questions or concerns about this refund policy, please contact us at [email protected]
By using our Website, you agree to this refund policy and any updates to this refund policy that we may make from time to time.
